Grievance Procedure

//Grievance Procedure
Grievance Procedure 2017-03-23T16:15:59+00:00

GRIEVANCE PROCEDURE:

Catherine L. Waltz (www.drwaltz.com) is fully committed to conducting all activities in strict conformance with the National Association of Social Workers Code of Ethics.  Dr. Waltz will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants.  We provide high-quality educational services for the health and mental health care industries. We have trained more than 1700 mental health care providers, managers, and other professionals through our seminars and at conferences. Our programs are noted for improving the effectiveness and efficiency of participants.

When a participant, both orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

  1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered and the participant requests action, staff will:
    a. attempt to move the participant to another workshop or
    b. provide a credit towards attending a subsequent workshop

Action 2b requires a written note, documenting the grievance for record keeping purposes. The note need not be signed by the grieved individual. You may contact us at Catherine L. Waltz, PhD, LCSW 620 SE 8th Street, Fort Lauderdale, FL 33316